In most industries, there are titans that not only dominate the landscape but that also pave the way for future innovators. The technology sector has globally known companies such as Apple, Amazon, Microsoft and Google among its powerhouses.
While these giants may have resources and capabilities not open to most smaller companies, they still offer valuable lessons to business leaders—and not just the CTO. Below, 15 members of Forbes Technology Council share some key lessons business leaders can learn from the tech industry’s dominant players.
1. Take a customer-first approach.
The lesson we can take from the majority of successful organizations is their customer-first approach. Technology has the power to revolutionize the customer experience, but only if the business delivering it is geared up to do so. Too many companies get sucked into experimenting with technology and forget why they bought it in the first place.